In order to handle and ship your order, it must be paid in full. Otherwise, chaos will ensue at our warehouse lol!
Free shipping on orders of $100.00 or more (Quebec-Ontario) and $150.00 or more (other Canadian provinces).
* Amount before taxes and after discounts
Postage applicable
Delivery charges are subject to change without notice.
Please note that all duties and taxes for shipments outside Canada are the responsibility of the customer.
Heavier items, such as laundry detergent or shungite, carry an additional freight charge. The same goes for large products like nursing pads!
To avoid any surprises, we've posted these extra charges directly on the product data sheets in question.
Most of our orders are shipped via Canada Post with a tracking number. If this is your case, you will receive a tracking number once your order has been shipped.
Orders for Sherbrooke will be delivered by a local carrier. We will contact you to confirm the time and day of delivery to match your availability.
Would you like to make a gift of CAPUCIN products to a loved one? With us, it's possible to deliver your purchase to a postal address other than your own! When you're in your shopping cart and at checkout, select the Deliver to a different address option and enter the desired address.
Graciously, CAPUCIN also offers the option of adding gift-wrapping by removing the labels from the products before completing shipment. A simple note added to your order will ensure that your wishes are carried out with the utmost care :)
Delivery times may vary according to destination and/or product availability.
Delivery times average between 24 and 48 hours if we have all products in stock.
For orders from Sherbrooke, delivery will take less than 24 hours.
Didn't receive the order you were looking for? Have you received a product with a manufacturing defect, or would you simply like to exchange an item? We invite you to contact us by e-mail at services@lecapucin.ca. As in the good old days, you can also speak to us in person by calling our toll-free number: 1 877-752-8880. An advisor will be happy to work with you to find a solution!
However, we reserve the right to refuse your request for :
If any of the above NON-EXCHANGEABLE, NON-REFUNDABLE PRODUCTS are returned, we will unfortunately have to refuse the return! All returns must be approved by LE CAPUCIN. Please contact us as soon as possible, as a maximum of 30 days is required from the date of purchase.
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